Refund & Returns
Welcome to GoldenGatewayi.com, where we believe in hassle-free reading. Since our products are digital, our refund policy skips the postal drama and focuses on fairness, speed, and your satisfaction. Here’s how we handle things when a story doesn’t click:
1. The Golden Guarantee: Instant Refunds, Zero Paperwork
- 14-Day Refund Window: Changed your mind? Found a typo-riddled disaster? Request a refund within 14 days of purchase. No questions asked—just pure, pixel-powered fairness.
- Defective Files: If your ebook or audiobook is corrupted or unreadable, we’ll replace it immediately or refund you. (Pro tip: Check your Wi-Fi before blaming our files!)
2. How to Request a Refund
- Log In: Visit your account’s “Purchase History” and click “Request Refund.”
- No Account?: Email support@goldengatewayi.com with your order number and a brief reason.
- Instant Processing: Refunds hit your original payment method in 3-5 business days (blame banks for delays, not us).
3. What We Don’t Refund
- Read It, Loved It, Regret It?: If you’ve finished the book or marked it up with highlights, we can’t issue a refund. (Think of it like a library—you can’t return a book after reading it.)
- Gift Cards: Non-refundable, but highly regiftable.
- Abuse Alert: Repeated refund requests may lead to account reviews. We trust you; don’t make us rethink that.
4. Sustainability Note: No Trees Harmed, No Carbon Emitted
- Zero Waste: Since there’s nothing to ship back, your refund leaves no environmental footprint. Celebrate with a guilt-free download!
- Ethical Pledge: Refunded books stay in our system but are blocked from future downloads. Authors still get paid for initial purchases.
5. Global? Yes. Complicated? Never.
- No Borders: Refunds are available worldwide, regardless of your time zone or currency.
- Language Support: Contact us in 10+ languages via our chatbot. (It’s fluent in emojis too.)